Institute for Digital Management and New Media

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Dr. Janine Hagen

Dr. Janine Hagen

Research Assistant


Phone: +49 (0) 89 / 2180 - 6390

Office hours:
on appointment

Further Information

Curriculum Vitae

Work experience:

  • Research assistant and doctoral candidate at the Institute for Digital Management and New Media (July 2019-March 2022)
  • Director Customer Experience at TAILORIT GmbH, Düsseldorf (2017-2019)
  • Manager Omnichannel at Peek & Cloppenburg KG, Düsseldorf (2015-2017)
  • Senior Consultant at Capgemini Consulting, Köln (2012-2015)
  • Various internships and a traineeship in retail, e.g. Douglas Holding AG Hagen, Peek & Cloppenburg KG Düsseldorf, ALDI GmbH & Co. KG Langenfeld


  • M.Sc. and B.Sc. Business Administration at Heinrich-Heine-University of Düsseldorf
  • Master thesis about „Customer Retaliation “
  • Studies abroad at the University of California, Berkeley (USA)
  • High school: Dietrich-Bonhoeffer-Gymnasium Ratingen

Research Interests


Social Media