Perceptual Congruence between IS Users and Professionals on IS Service Quality - Insights from Response Surface Analysis
| Authors/Editors: |
Benlian, A. |
|---|---|
| Published: | 2011 |
| Type: | Articles in Refereed Proceedings (International) |
| Published in: | Proceedings of the 32nd International Conference on Information Systems (ICIS 2011), Shanghai, China |
| Documents |
